Updated 2026-07-15

How to Run Last-Mile Delivery in Tashkent

Last-mile delivery — the final step from your hub to the customer's door — is where most of the cost and most of the customer frustration lives. In a city like Tashkent, with dense districts, growing e-commerce, and cash still king, getting the last mile right is a competitive advantage. Here's a practical playbook.

1. Draw your zones by district

Tashkent isn't one delivery area — it's Yunusabad, Chilanzar, Mirzo Ulugbek, Yakkasaray and the rest, each with different distances and demand. Start by drawing delivery zones on a real map so pricing and routing reflect reality. With a zone-based delivery management system you set a price per zone (or zone-to-zone pair), then subdivide as you grow.

2. Optimize routes, don't guess them

Handing each driver a stack of orders sorted by call time wastes fuel and hours. Instead, select the day's orders and let the optimizer build routes across your drivers using real road data. A good optimizer accounts for:

• The real street network, not straight-line distance.
• Driver capacity and working areas.
• Delivery time windows the customer asked for.

Dispatchers then review, drag to adjust, and confirm — drivers are notified instantly.

3. Give drivers an app that survives the real world

Tashkent traffic and patchy signal are facts of life. Your driver app has to:

• Work offline and sync when the connection returns.
• Run on cheap Android phones.
• Capture proof of delivery (photo, signature) and scan barcodes.
• Let drivers work from Telegram if that's where they already are.

4. Handle cash on delivery properly

Most Tashkent deliveries are still cash on delivery. That means the money side has to be as tight as the logistics side: cash collected at the door, tracked against each driver's balance, and settled with the cashier at the end of the day. If you can't see who's holding how much cash, you're losing money you can't even measure. (More on this in our guide to COD tracking in Central Asia.)

5. Keep the customer in the loop

A live tracking link with the driver's position and an ETA cuts "where is my order?" calls dramatically — and a branded page makes your operation look professional. Public booking forms let customers enter their own delivery details, so orders arrive ready to dispatch instead of copied from chat.

Putting it together

Eltaman brings all of this into one system built for Tashkent and the rest of Uzbekistan: draw zones on the map, optimize routes in seconds, dispatch to an offline-first app or Telegram, track COD from collection to settlement, and give customers a branded tracking page. It's flat monthly with no per-order fees — start free and run your first route today.