Hubs, hub-and-spoke, and inter-hub transfers

Updated 2026-06-07

Hubs let you run hub-and-spoke operations: parcels are collected to a sorting facility, then delivered out from there. This guide covers creating hubs, choosing how drivers confirm pickup at a hub, and moving items between hubs.

Creating a hub

Open the Hubs page and add a hub with its name and address. A hub is a physical location — a warehouse, depot, or sorting center — that parcels pass through on their way to the recipient.

When an order reaches a hub, its status becomes In Hub, and Eltaman snapshots the hub's coordinates onto the order so route maps render correctly even if the hub is later edited or removed.

Hub-pickup modes

Each company chooses how drivers confirm they have collected parcels at a hub, under Settings:

• Scan each — the driver scans every item's barcode at the hub. If a barcode won't scan, they use the manual-mark override with a reason, which is recorded.
• Single tap — one tap moves every parcel on the route from at hub to picked up at once. Best for high-trust, high-volume hubs.

Pick the mode that matches your control needs; the driver app adapts automatically.

Delivery routes from a hub

When you dispatch orders that are already at a hub, Eltaman prepends a hub-pickup stop to the route so the driver collects everything before heading out. This happens automatically in both Generate Routes and Dispatch Now, and is maintained as you edit the draft.

Inter-hub transfers

Moving parcels from one hub to another — for example, from a city intake hub to a regional delivery hub — is a hub transfer.

Create a transfer, add the items, and track it through its lifecycle. Each transfer keeps its own activity history so you can see who moved what and when.

Partial delivery, per-item accept/reject, and returns all work through hubs — an item can be delivered, failed, rescheduled, or returned independently of its siblings.

Next steps

• Creating and managing orders
• Dispatching: Generate Routes vs Dispatch Now